Automatically tag your inbound customer interactions. Dynamically route issues for more efficient resolutions. Spotlight trends and communicate quantifiable insights.
Monitor Support Quality.
Generate precise QA scores for each interaction, ensuring consistently high-quality customer support. Real-time agent feedback loop to correct potential failures.
Predict Customer Satisfaction.
Proactively identify potential issues and upset customers. Flags interactions that might lead to DSATs, allowing for immediate intervention and correction.
Transform your CX with intelligent, real-time data.
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